Return Policy
At FeatherForm, each piece is thoughtfully 3D printed and finished with care. Please read our return policy carefully before placing your order.
Change of Mind
We do not accept returns or exchanges for change of mind.
Please choose carefully before purchasing, as all items are produced specifically for each order.
Custom & Made-to-Order Items
Due to the nature of customised and made-to-order products, we are unable to offer returns or refunds for:
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personalised designs
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custom dimensions or colours
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made-to-order items once production has started
This does not affect your rights under Australian Consumer Law.
Faulty or Damaged Items
You are entitled to a repair, replacement, or refund if an item:
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arrives damaged
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is faulty
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is significantly different from its description
If this occurs, please contact us within 7 days of receiving your order, including clear photos of the issue and the packaging.
How to Request a Return
To request a return or report an issue, please contact us via the Contact page with:
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your order number
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a brief description of the issue
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photos where applicable
We will review your request and respond as soon as possible.
Refunds
Once your return is approved, refunds will be processed to the original payment method.
Please note:
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shipping fees are non-refundable unless required under Australian Consumer Law
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processing times for refunds may vary depending on your payment provider
