All FeatherForm products are made to order.
Please allow up to 72 hours (3 business days) for production before your order is dispatched.

For custom or complex designs, production times may be slightly longer. If so, we’ll let you know after your order is placed.

As our products are made to order, orders cannot be cancelled or modified once production has started.

If you need to make a change, please contact us as soon as possible and we’ll do our best to assist before production begins.

We do not accept returns or exchanges for change of mind.

If your item arrives faulty, damaged, or significantly different from its description, please refer to our Return Policy for further details.

If your order arrives damaged or faulty, please contact us within 7 days of delivery, including clear photos of the issue and packaging. We’ll assess the issue and offer a repair, replacement, or refund in line with Australian Consumer Law.

All FeatherForm products are designed, 3D printed, and shipped from Sydney, Australia.

Yes. We ship Australia-wide and also offer international shipping to selected countries.

Shipping rates and estimated delivery times are calculated at checkout.
Customs duties or import fees (if applicable) are the responsibility of the customer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.

Tracking updates may take 24–72 hours to appear after dispatch.

Delivery timeframes are estimates only. Delays may occur due to courier disruptions, peak periods, or customs processing.

If you’re concerned about your order, please contact us and we’ll be happy to assist.

We primarily use high-quality PLA filament, chosen for its durability, finish, and suitability for decorative and display products.

Due to the nature of 3D printing, slight variations in colour, texture, or finish may occur.

These variations are normal and not considered defects.

Our products are best suited for indoor use.

To keep them looking their best:

Avoid prolonged exposure to heat or direct sunlight

Clean gently with a dry or slightly damp cloth

Do not place near open flames or heat sources

Most of our products are designed for indoor use only unless otherwise stated.

If you’re unsure about suitability, please contact us before purchasing

We accept secure payments via Stripe, including major credit and debit cards.

All prices are listed in Australian Dollars (AUD).

Approved refunds are processed back to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider.

Payment is charged at the time of checkout.

As all items are made to order, production begins shortly after payment is confirmed.

Yes. We offer custom 3D printing, including personalised designs and custom dimensions.

Please visit our Custom 3D Print page or contact us with your idea for a quote.

In most cases, yes. Availability depends on material, colour stock, and design requirements.

Feel free to contact us before ordering to discuss your request.

If you have any questions that aren’t covered in this FAQ, please reach out via our Contact page and we’ll be happy to help.